Robotics Solutions

Customer Service Robot


Robotics are enormously useful at taking over human tasks, especially repetitive ones. Multifunctional and automated robots help to optimize manpower, while also delivering a variety of value-added functions to make workplaces and public facilities more welcoming, customer-friendly, and secure.

Our smart customer service robot – ConcieGuard – has been developed specifically to manage visitors at locations with heavy human traffic efficiently and reliably, without the need for human intervention.

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The ConcieGuard is a compact connected customer service robot designed to man entry points at locations with high footfall, such as offices, shopping malls, factories, airports, hotels, hospitals, campuses, apartment blocks and government facilities, etc. With its Wi-Fi connectivity, auto-charging, and auto-obstacle avoidance functions, the robot can operate seamlessly for 24 hours, ready to be deployed wherever and whenever needed. Additionally, with its built-in TV screen and camera, as well as add-on hardware like a container or tray, these features enable the robot to perform multi-task functions.


  • Wi-Fi connectivity
  • Autonomous Navigation
  • Automated route mapping
  • Auto-charging
  • Obstacle sensors
  • Visitor Management System
  • TV screen
  • Barcode/QR code reader
  • Facial recognition camera
  • Broadcasting system

This multi-functional robot is a complete visitor management system, combining access control, concierge duties and customer services. It is user-friendly and fun to interact with, all the while performing essential security tasks.

On top of this, it can be installed with facial recognition to perform a variety of tasks, such as credential checking, guest and event registration, staff attendance monitoring, ticket printing and even serves as an advertising display.

Fitted with a thermal camera and temperature measurement feature, it is an invaluable tool to conduct non-contact body temperature checks at commercial or residential buildings as well as airports, campuses and more.

The robot can also perform third-party integration with different systems, such as lift control panels and hotel check-in systems. This allows the robot to conduct multi-storey touring or function as a hotel check-in kiosk.

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The benefits of using robotics for customer service and access control are numerous. They include:

  • Fully automated system requiring no manpower to operate. Staff only need to attend if a pre-defined alert is triggered, helping to save labour costs
  • Contactless body temperature reading safeguards the health of staff and the public alike. It is also non-intrusive to aid the smooth flow of human traffic – very important for transport hubs in particular
  •  Simple to operate with a fun user-friendly interface
  • Advanced multi-target facial recognition combined with in-build intelligent access control ensures a high level of security as well as providing alerts and useful data analytics stored on the cloud. Also allows for other functions such as VIP reception, employee and visitor management, ID verification and black listing
  • Standard and infrared camera capability allow for accurate real-time video surveillance in any light conditions. The in-build light level sensor module adjusts the camera’s function depending on the amount of light available
  • Voice and light alerts if pre-defined parameters are triggered
  • Large 15.6 inch, 1080p HD touch screen interface for easy viewing 


GF Technovation’s ConcieGuard is the ultimate customer service robot. Contact us today to learn more about how this innovative robot can help you save costs and improve safety and security at your building.

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